 |
|
|
|
|
|
|
|
Customer Service |
|
If you would like to speak to a Customer Service Representative, please call 1-800-CALL-DHL,
or we can be contacted via email at dhlcustomer.service.ca@dhl.com. You can reach our National Customer Service Office at: |
DHL Express Customer Service
200 Westcreek Blvd.
Brampton, Ontario
Canada
L6T 5T7 |
If you are calling from outside Canada, please call :
Eastern Canada Customer Service 1-905-452-5900
Western Canada Customer Service 1-604-665-4881 |
Hours of Operation |
| For your convenience, our call centres are open the following hours, Monday to Friday: |
| Ontario |
| 07:00 a.m. | - | 6:00 p.m. | - English - Domestic & International |
| 08:00 | - | 17:00 | - Bilingual |
| |
| Burnaby (BC) |
| 07:00 a.m. | - | 6:00 p.m. | - Domestic |
| 07:00 a.m. | - | 6:00 p.m. | - International |
|
Technical Support |
At DHL we are committed to providing industry leading technical support for our customers. Please call 1-877-549-3638 and a technical support analyst will be available to assist you with any of our electronic shipping systems. |
Accounts Receivable |
We want to make it easier for you to manage your shipping process by taking some of the guesswork out of understanding and paying your invoice. Our invoice provides the detailed shipping information you need to help track your weekly waybill transactions more efficiently. Plus, with our e-Billing On-Line Invoicing System, you can view your invoices on-line and analyze your monthly shipping costs. We also offer a number of different payment options to help make the payment process faster and more convenient. Please call 1-800-CALL-DHL and an accounts receivable analyst will be available to assist you with any of your questions. |
How to read your invoice and payment options |
Claims |
In the event that you have to submit a claim for damaged or lost items, our trained Claims Coordinators will strive to make the process as simple and trouble-free as possible. Please call 1-800-CALL-DHL and one of our claims analysts will be available to assist you with any of your questions. |
How to File a Claim. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
